Returns & Exchanges
At GemlyLove, every piece of jewelry is handcrafted with care and personalized just for you. Because our rings and pendants are custom-made with names, initials, or birthstones, each order is unique and created to celebrate your loved ones.
For that reason, all custom jewelry returns are subject to a 20% restocking fee. This fee covers the time, labor, and materials invested in crafting your personalized piece.
If you would like to make an exchange, we are happy to assist, and no restocking fee will apply. Exchanges must be requested within 14 days of delivery, and the item must be in its original, unworn condition.
In the rare case that your jewelry arrives with a defect or craftsmanship issue, we will repair or replace the item at no cost to you. Simply contact us within 7 days of delivery with photos of the issue so we can make it right.
Our promise is to provide meaningful, lasting keepsakes that you and your family will treasure for years. If you have any questions about returns or exchanges, please reach out—we’re here to help.
To initiate a return, a receipt or proof of purchase is necessary.
Upon receipt and inspection of your returned item, you will receive an email notifying you of its arrival and the subsequent approval or denial of your refund request. If approved, the refund will be processed, and the credited amount will be automatically applied to your credit card or the original method of payment within a specified timeframe.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gemlylove.com
Only regular priced items may be refunded, unfortunately SALE or DISCOUNTED items cannot be refunded.
Returns after 14 days can not be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gemlylove.com and wait for instructions for return.
Shipping
To return your product, you should contact us for return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
MADE-TO-ORDER ITEM RETURNS AND EXCHANGES (Currently, nearly all our items are specifically made-to-order)
- Every item in this category is made specifically to fit your specific needs so a reasonable re-stocking fee applies to the return.
- All returns must be made within 14 days of your receiving the piece.
- Items returned for credit toward the purchase of another item will receive 100% credit of the purchase price (excluding shipping) only within the first 14 days of receiving the ring. No exchanges can be made after 14 days.
- Your item can be returned between 1 to 14 days of your receiving the item, with a 20% restocking fee.
- Your item can be returned between 14 and 30 days of your receiving the item, with a 30% restocking fee.
- We will not accept/re-stock any item after 30 days.
- All jewelry must be returned in its original condition without any signs of wear or alteration
- We reserve the right to decline a return if the item shows signs of wear, has been altered in any way, or if the return is requested after 30 days of receipt.
INVENTORY ITEM RETURNS AND EXCHANGES
- pieces from stock purchased with no modifications can be exchanged for 100% credit of the purchase price (excluding shipping) toward the purchase of another ring within the first 14 days of your receiving the piece.
- No exchanges can be made after 14 days.
- Items we modified for you (such as for finger size) can be returned within 14 days of receiving the item, with 20% re-stocking fee.
- Items can be returned within 14 days of your receiving the item, with a 20% restocking fee.
- Items can be returned between 14 and 30 days of receiving the item, with a 30% restocking fee.
- We cannot accept/re-stock any item after 30 days of your receiving the item.
WARRANTY INFORMATION
We offer a ONE YEAR limited warranty for our hand-crafted jewelry.
Warranty Includes:
- Replacing lost accent stone(s) (1 year)
- Rebuilding damaged prongs (6 months from purchase)
- Cleaning/polishing (up to 1 year from purchase)
- Other defects on a case-by-case basis
Our one-year warranty service excludes:
- Damaged, stained, or chipped stones –
- Damage caused by performing chores and/or physical activities while
wearing your jewelry
- Damage caused by other artificial abuse
Please note, alterations (such as resize or repair) done by another jeweler
will automatically void our warranty.
-Other repairs needed after expiration of the one year warranty will be considered on a case-by-case basis at a reduced rate.
-Shipping charges are not covered by our warranty and apply
STANDARD SHIPPING
Our jewelry is made to order. Our production time varies from 10 to 14 working
days.
Domestic FREE
USPS Priority Insured 3 day in the USA signature required with tracking number
International $50 to $100 depending the country
FEDEX INTERNATIONAL outside the USA Tariff fees will apply ( Please find out
what fees my apply for your country before buying)
RUSH ORDERS
Rush orders are considered for 5 to 7 day production depending the item it will apply a Rush Fee
JEWELRY CARE
Solid gold jewelry is a precious possession that is designed and crafted to last
for generations, but proper care is required to assure the lasting beauty of your
jewelry.
ALWAYS:
- Take your jewelry off before taking showers or going to sleep. Apply all lotions,
cosmetics, and perfumes BEFORE putting on your jewelry.
- After each wear, wipe jewelry piece with a clean soft cloth to remove dirt and oil
buildups.
- Clean with lukewarm water if needed; mild soap is okay for most gemstones
except opals (separate care information for opal jewelry will be attached with
your package).
- Store each jewelry piece separately in fabric-lined box to prevent scratches.
NEVER:
- Never wear jewelry when doing physical work such as housekeeping, gardening,
or exercise.
- Never expose jewelry to household cleaning products.
- Never expose jewelry to chlorine swimming pools, hot tubs, or ocean water.
- Never expose jewelry to sudden temperature changes and excessive sunlight.